Skinship Policy
1. Appointment Policy
Appointments are highly recommended to ensure availability.
Walk-ins are welcome but subject to availability.
Please arrive on time for your appointment. Late arrivals may result in a shortened service time or rescheduling.
2. Cancellation Policy
Cancellations or rescheduling must be made at least before the day of appointment.
Late cancellations or no-shows will be recorded and may negatively impact future appointments.
We apologize for any inconvenience.
3. Hygiene and Sanitation
All tools and equipment are sterilized after each use.
Technicians are required to wash their hands before and after each service.
Technicians will wear gloves and masks during services.
Customers are encouraged to sanitize their hands before and after receiving service.
4. Health and Safety
Please inform us of any medical conditions, allergies, or infections before your service.
If you are feeling unwell, please reschedule your appointment.
5. Children Policy
Children under the age of 12 must be supervised by an adult at all times. For health and safety reasons, children are advised not to be in the salon unless they are receiving a service.
Parents/guardians are fully responsible for their children in case of any health or safety issues.
6. Payment Policy
Payment is due upon completion of services.
We accept cash, credit/debit cards, and digital payments.
Gratuities are appreciated.
7. Product Policy
We use high-quality, professional-grade products.
Clients are welcome to bring their own products, but we are not responsible for any adverse reactions.
8. Personal Belongings
9. Service Guarantee
Your satisfaction is our highest priority. Should you have any concerns, please notify us before leaving the salon. Adjustment requests must be made within 24 hours. We offer a 10-day warranty for quality-related issues. For concerns caused by daily wear, please contact us for guidance or to arrange a repair.
Changes of mind regarding color or design after the service is completed will be treated as a new service. We encourage open communication with your technician to ensure your vision is beautifully brought to life.
10. Refund Policy
Refunds are not provided for completed services.
If you are unsatisfied with your service, please inform us immediately so we can address your concerns.
11. Gift Certificates
Gift certificates are available for purchase and are non-refundable.
They must be presented at the time of service and cannot be exchanged for cash.
12. Conduct Policy
We maintain a respectful and professional environment.
Any form of inappropriate behavior or harassment will not be tolerated and may in refusal of service. result